SHIPMENT The production times of the ordered products are 7 working days from the receipt of the order. If the item is available immediately, it is shipped the same day or the first working day following the one on which the order was placed, subject to confirmation of the availability of the goods and payment of the chosen item. If you order more items , the shipping times will follow that of the article with longer times, unless you make single orders. The ddm srl will deliver the goods selected and ordered through the use of the TNT carrier. All items we ship are carefully packaged and protected to prevent them from arriving damaged. For orders with destination Italy , ddm srl provides a free standard shipping service for orders over 150  euro. For orders of a lower amount, the cost of shipping will be 10 euros. For shipments outside Italy, contact our customer service by email For and destinations in the European Union, the shipping is free for orders above 300 €, or the costs vary from 20 € to 40 € depending on the country. For extra cee , shipping varies from 20 € to 40 € depending on the country of destination plus any customs duties or other export expenses. The shipping cost is charged at the time of payment on the total order. The carrier is not required to request payments. Deliveries in Italy take place in 1/2 working days from taking charge of the carrier. For delivery in Basilicata, Calabria, Campania, Puglia and islands, 1 or 2 additional days are required. The ddm srl is not responsible for any delays due to the carrier. The ddm srl is exempt from any delays due to force majeure, strikes or natural disasters. Upon delivery of the goods by the courier, the buyer is required to check:
  • that the number of packages delivered corresponds to what is indicated in the email containing the order number sent by web @
  • that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials of the packaging (eg adhesive tape).
Any damage to the packaging and / or the product or the mismatch of the packages must be immediately contested, by writing, “acceptance with reserve”, specifying the reason for the reservation (eg crushed packaging), on the courier’s proof of delivery. After having signed the courier’s document, the buyer will not be able to make any objection about the external conditions of what has been delivered. Any problems concerning the ‘ integrity physical, correspondence or completeness of the products received must be reported within 3 days of delivery by mail at .
The collection can also be made at one of our single-brand stores. During the purchase process select: Collection in the Atelier – Via dei Piatti or Collection in Boutique – p.le Lavater. An email will be sent as soon as the order is available for collection at the selected store. Collection at the point of sale is free. It will be necessary to show up with the confirmation email , in paper or digital form and an identity document. If the person who goes to collect the order is different from the one who bought it, he must show a written authorization and a photocopy of the identity document of the person who made the purchase. Gift box Each item is packaged in a voile bag, a box with ribbon and a shopper. If you want to make a special gift, you can write us a sentence and we will insert a card with your words in the package.