GENERAL INFORMATIONS The end user who accepts these terms and conditions (hereinafter also the “Buyer”) expressly declares to make the purchase for purposes unrelated to the commercial or professional activity exercised. Once the online purchase procedure has been completed, the buyer will be required to print or save an electronic copy of these conditions of sale, in compliance with the provisions of articles 3 and 4 of the Legislative Decree. 185/1999 on distant selling. Each purchase transaction will be governed by this contract (hereinafter also the “Contract”), in accordance with the provisions of Legislative Decree 185/99, Legislative Decree 206/05 and Legislative Decree 21/2014 . The information aimed at the conclusion of the contract will be subject to art. 12 of Legislative Decree 70/03 and, as regards the protection of confidentiality, any information relating to the contract and to the parties will be subject to the legislation referred to in Legislative Decree 196/03. IDENTIFICATION OF THE SUPPLIER The goods subject to these general conditions are offered for sale on the portal www.danielademarchi.it , by ddm Srl, with headquarters in Via dei Piatti 9, 20123 Milan (MI), VAT number 06722440960, e-mail web @ danielademarchi.it . DEFINITIONS
  1. The term “online sales contract” means the contract stipulated between the Supplier and the Purchaser, having as its object the purchase and sale of tangible movable goods available to the Supplier in the context of a remote sales system through telematic tools, organized by the Supplier itself.
  2. The term “Buyer” means the consumer, a natural person who makes the purchase, as per the Contract, for purposes not related to any commercial or professional activity carried out.
  3. The expression “Supplier” means the person indicated in the epigraph or the person providing the information services (for example concerning the processing of personal data).
OBJECT OF THE CONTRACT
  1. With this contract, respectively, the Supplier sells and the Purchaser remotely purchases the movable tangible goods indicated and offered for sale on the website danielademarchi.itvia telematic tools .
  2. The goods and services for sale are those described on the portal danielademarchi.it. The data indicated therein may be subject to periodic changes and / or updates, also for the purpose of further improving the service.
METHOD OF SIGNING UP THE CONTRACT The contract between the Supplier and the Buyer is concluded exclusively through the internet through the Buyer’s access to the web address www.danielademarchi.it, following which the Buyer, following the procedures indicated, will formalize the proposal for the purchase of the goods referred to in clause 4.1 . The buyer will purchase the products present in the electronic catalog on the website www.danielademarchi.it as described in the relevant information sheets. It is generally understood that ddm srl , in any case, is not able to guarantee the exact correspondence to reality in relation to the images and colors as they appear on the monitor. CONCLUSION AND EFFECTIVENESS OF THE CONTRACT
  1. Before the Buyer’s consent to purchase is sent, a web screen will open containing a summary sheet in which the price of the purchased good, the shipping costs and any additional accessory charges, the methods and terms of payment and the address where the goods will be delivered.
  2. When the Supplier receives the order from the Buyer, it sends a confirmation e-mail to the address indicated by the Buyer, containing all the data present in the summary sheet referred to in clause 6.1.
  3. In case of non-acceptance of the order, timely notice will be given to the buyer.
TIME AND METHOD D The DELIVERY SHIPMENT The production times of the ordered products are 7 working days from the receipt of the order. If the item is available immediately, it is shipped the same day or the first working day following the one on which the order was placed, subject to confirmation of the availability of the goods and payment of the chosen item. If you order more items , the shipping times will follow that of the article with longer times, unless you make single orders. The ddm srl will deliver the goods selected and ordered through the use of the TNT carrier. All items we ship are carefully packaged and protected to prevent them from arriving damaged. For orders with destination Italy , ddm srl provides a free standard shipping service for orders over 150  euro. For orders of a lower amount, the cost of shipping will be 10 euros. For shipments outside Italy, contact our customer service by email web@danielademarchi.it. For and destinations in the European Union, the shipping is free for orders above 300 €, or the costs vary from 20 € to 40 € depending on the country. For extra cee , shipping varies from 20 € to 40 € depending on the country of destination plus any customs duties or other export expenses. The shipping cost is charged at the time of payment on the total order. The carrier is not required to request payments. Deliveries in Italy take place in 1/2 working days from taking charge of the carrier. For delivery in Basilicata, Calabria, Campania, Puglia and islands, 1 or 2 additional days are required. The ddm srl is not responsible for any delays due to the carrier. The ddm srl is exempt from any delays due to force majeure, strikes or natural disasters. Upon delivery of the goods by the courier, the buyer is required to check:
  • that the number of packages delivered corresponds to what is indicated in the email containing the order number sent by web @ danielademarchi.it
  • that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials of the packaging (eg adhesive tape).
Any damage to the packaging and / or the product or the mismatch of the packages must be immediately contested, by writing, “acceptance with reserve”, specifying the reason for the reservation (eg crushed packaging), on the courier’s proof of delivery. After having signed the courier’s document, the buyer will not be able to make any objection about the external conditions of what has been delivered. Any problems concerning the ‘ integrity physical, correspondence or completeness of the products received must be reported within 3 days of delivery by mail at web@danielademarchi.it .
  • COLLECTION AT THE POINT OF SALE DDM
The collection can also be made at one of our single-brand stores. During the purchase process select: Collection in the Atelier – Via dei Piatti or Collection in Boutique – p.le Lavater. An email will be sent as soon as the order is available for collection at the selected store. Collection at the point of sale is free. It will be necessary to show up with the confirmation email , in paper or digital form and an identity document. If the person who goes to collect the order is different from the one who bought it, he must show a written authorization and a photocopy of the identity document of the person who made the purchase. Gift box Each item is packaged in a voile bag, a box with ribbon and a shopper. If you want to make a special gift, you can write us a sentence and we will insert a card with your words in the package. PRICES
  1. All the sale prices of the goods displayed and indicated on the portal www.danielademarchi.it are expressed in euros and constitute an offer to the public pursuant to art. 1336 cc
  2. The sales prices, referred to in the previous clause, include VAT and any other tax, except for any customs duties.
  3. The shipping costs, if any, are indicated and calculated in the purchase procedure before placing the order by the buyer and in the confirmation email.
  4. The Supplier will not be responsible for any taxes, duties and / or other customs duties or taxes related to the individual regulatory systems of the States, for which the Buyer will be solely and exclusively responsible (as already specified in point 8).
  5. Prices may be subject to changes depending on any promotions.
  METHOD OF PAYMENT Our e shop accepts the following payment methods:
  • CREDIT CARD
Visa, MasterCard, rechargeable credit cards enabled. The amount will be charged to the card upon confirmation of the order.
  • PAYPAL
To buy online conveniently, without having to enter your credit card details on the site. The account will be debited upon completion of the order. To register a new PayPal account, visit paypal.com . In the event that the goods are purchased by credit card , at no time during the purchase procedure does ddm Srl come into possession of the information relating to the buyer’s card. The transmission of payment information takes place via the highest security standard. In no case ddm Srl can be held responsible for any fraudulent and improper use of credit cards by third parties, upon payment for products purchased on www.danielademarchi.it   AVAILABILITY OF GOODS Although availability on the site may be expressed, ddm Srl does not guarantee in all cases the immediate shipment or availability of the products and reserves the right to contact the Buyer to communicate the possible cancellation of the order in case of problems. If the order is canceled, the refund will be issued within 48 business hours in the same way it was received. LIMITATIONS OF LIABILITY
  1. The Supplier assumes no responsibility if he fails to execute the order within the time stipulated in the contract due to unforeseen circumstances or force majeure.
  2. The Supplier cannot be held liable to the Purchaser, except in the case of willful misconduct or gross negligence, in the event that it is unable to fulfill the Contract due to inefficiencies or malfunctions connected to the use of the internet outside of its control. .
  3. The Supplier assumes no responsibility for any fraudulent or illegal use by third parties, credit cards, checks and other means of payment, upon payment of the purchased goods, if he proves that he has adopted all possible precautions in based on the best science and experience of the moment and based on ordinary diligence.
  4. The Supplier assumes no responsibility for any damage attributable to the carrier.
BUYER’S OBLIGATIONS
  1. The Buyer undertakes to pay the price of the purchased goods within the times and methods indicated in the Contract.
  2. The Purchaser undertakes, once the online purchase procedure has been completed, to print and keep the Contract.
  3. The information contained in the Contract has, however, already been viewed and accepted by the Buyer before confirming the purchase.
RIGHT OF WITHDRAWAL
  • Pursuant to art. 5 DL 185/1999, the Purchaser has the right to withdraw from the stipulated contract, without any penalty, within the term of 14 working days , starting from the day he takes possession of the purchased good. The right of withdrawal applies to intact goods including its original box, complete in all its parts.
  • The shipping costs related to the return of the goods are charged to the customer
  • ddm Srl is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
  • Without prejudice to any costs for the restoration of damage to the original packaging, ddm Srl will refund the buyer the full amount already paid (excluding the original shipping costs), within 30 days from the acceptance of the returned goods. The right of withdrawal is totally lost due to lack of the essential condition of integrity of the asset, in cases where the use of the asset is ascertained, the lack of the original internal packaging or damage to the product for reasons other than its transport.
EXERCISE OF THE RIGHT OF WITHDRAWAL To exercise the right of withdrawal should be informed ddm srl and start a practice made by sending an email to: web@danielademarchi.it. The communication relating to the exercise of the right of withdrawal must be sent by the User before the expiry of the withdrawal period. For the purposes of the burden of proof relating to the exercise of the right of withdrawal within the terms indicated, it is in the interest of the buyer to use a durable medium when communicating its withdrawal to ddm srl. CONDITIONS OF THE RIGHT OF WITHDRAWAL
  • Ddm srl will take care of the collection of the products that the buyer must have made available for collection, complete with original packaging and packaging, as well as any accessories and gifts received with the product.
  • The buyer must take care of all products as long as they are in his possession.
  • Once the integrity of the returned product has been verified, ddm srl will refund the full amount paid for the returned products .
  • As required by art. 59 of the Consumer Code, the right of withdrawal does not apply to goods made to measure or clearly personalized. In this case, ddm products made exclusively for the user with the required artisanal customization that have been ordered and delivered are not subject to the right of withdrawal and cannot be collected and refunded by the ddm.
  RETURNS AND REFUNDS The ddm srl protects its customers and allows the return of any product within 14 days from the delivery date. The return does not apply to goods made to measure or clearly personalized. All orders completed and received between December 1st and 22nd can be returned until January 8th. For orders delivered after December 22nd, regular return times apply. HOW TO REQUEST THE RETURN:
  1. Send an email to web@danielademarchi.it with the returnrequest indicating:
– name and surname of the person who made the purchase – the order number
  1. Make sure that the products are in the same condition in which they were received. The jewels must not have been worn but only tried on.
  1. An email will be sent with the return form to be completed and sent back to web@danielademarchi.it.
  RETURN BY COURIER:
  • Pack the goods by inserting a copy of the completed return form in the package.
  • Insert the products in the original packaging: the products must be returned in the same condition in which they were received, i.e. in perfect condition, unused, complete with all their elements, with any attached manuals, labels and tags still attached to the product. The returned items will be taken over and checked to verify that they have been returned intact.
If the return does not meet the conditions listed, the package will be sent back and the refund will not be made. The possibility of returning is granted only once for each order, so make sure you have included all the items you intend to return in the return envelope.
  • Send the package to the following address:
ddm srl Via dei Piatti, 9 20123 Milan
  • Keep the receipt of the shipment.
RETURN IN STORE: It is possible to return the items purchased on the danielademarchi.it website also at our single-brand stores within 14 days.
  • Insert the products in the original packaging: the products must be returned in the same condition in which they were received, i.e. in perfect condition, unused, complete with all their elements, with any attached manuals, labels and tags still attached to the product. The returned items will be taken over and checked to verify that they have been returned intact.
  • Go to one of the following points of sale and make the return:
Atelier – Via dei Piatti 9 – Milan Boutique – P.le Lavater 2 – Milan WHAT HAPPENS AFTER: Returns are usually accepted within 3 working days of delivery of the package to the warehouse. At peak times it can take up to 7 business days. After acceptance we will immediately request a refund and send you a confirmation email . The refund is issued using the same method used for payment. The refund will be equal to the amount of the purchased item (s), excluding any shipping costs paid. The repayment times of the amounts due depend exclusively on Paypal and / or the banking system. COMMUNICATIONS AND COMPLAINTS
  1. Written communications to the Supplier and any complaints will be considered valid
only if sent to the following address: ddm Srl, via dei Piatti 9, 20123 Milan (MI) or sent by e-mail to the following web address @ danielademarchi.it
  1. The Purchaser indicates in the request form his residence or domicile, the telephone number or the e-mail address to which he wishes the Supplier’s communications to be sent.
APPLICABLE LAW AND REFERENCE
  1. This contract is governed by Italian law and any dispute will be resolved at the Milan court.
  2. Although not expressly provided herein, the provisions of law applicable to the relationships and cases envisaged in this contract are valid, and in particular art. 5 of the Rome Convention of 1980.
  3. Pursuant to art. 60 of the Consumer Code, the discipline contained in Part III, Title III, Chapter I – Consumer Code is expressly referred to here.
FINAL CLAUSE This Agreement repeals and replaces any agreement, understanding, negotiation, written or oral, previously intervened between the parties and concerning the subject of this contract.